Someone indirectly reported that they were unable to access Adobe Connect using Firefox.

Our Standard Operating Environment promotes IE as the corporate standard with Firefox as a backup for use at home without needing to reset proxy settings

Upon trying Firefox, I encountered a problem as well. The usually cryptic and misleading message said...

-code-

JRun Servlet ErrorI

413 Header Length too Large

-/code-

As it turns out, this person was having the problem in IE not Firefox and with Coldfusion which also uses Jrun - so this problem stretches across applications and browsers.

The fix?

Delete your cookies from Firefox or IE. I had to close and restart Firefox and was able to enter our Adobe Connect rooms. Why does it happen? It could be that the browser is updated either by someone upgrading or an automatic push upgrade and possibly the cookies become corrupted. Someone with more knowledge might want to post a comment, but the main thing is that it fixes the problem.

The biggest problem though is that the issue wasn't formally escalated through our internal organisation which means it goes unaddressed and others with the same issue may waste time trying to find a solution. This is why having a centralised help desk works, problems are flagged, solved and solutions reported to all who have a stake in the application.

Something to think about if you are rolling out an elearning solution that has enterprise applications like Video Conferencing and Learning Management Systems.

All's well that ends well

 

This entry was posted on July 30, 2010 at 10:01 AM and has received 609 views. There are currently 1 comments. Print this entry.